Contact Us
- Email: support@polaristravel.io
- In-app: Settings > Contact Support
- Availability: Monday – Friday, 9am – 6pm GMT
Common Requests
- Account issues: Trouble signing in or verifying? Use “Reset Password” on the login screen or email us if you no longer have access to your account email.
- Data requests: Export or delete your data directly from Settings. If you experience any issues, contact us.
- Reporting abuse: Use the report buttons next to posts, comments, and messages or email us with screenshots/links.
Troubleshooting
- Ensure you have the latest version of Polaris from TestFlight or the App Store.
- Force close and relaunch the app; sign out and sign back in if needed.
- For sync issues, check your network connection and refresh the screen.
- Still experiencing problems? Email us with your device model, OS version, and a description of what happened.
Responsible Disclosure
If you discover a security vulnerability, please email security@polaristravel.io with details so we can investigate promptly.